“Willing to help and give the best information you need to get your pool ready for the summer or close it down for the summer”

“We visited Flohr Pools when we started looking for a Hot Tub. We met with Zach. He was excellent from start to finish of the process. He helped us to select the hot tub that made most sense for our needs. Aaron and the delivery team were also excellent. Once we had the hot tub up and running Zach came out and gave us step by step instruction with chemicals. Great job guys. Highly recommend stopping in to see Zach if you're in the market for a hot tub”

“These guys are great! No pressure with sales, always willing to support your needs and genuinely friendly staff. If you get a chance, chat with Zach. We worked with Zach on our cleaning robot and with the purchase of a new spa. Very practical and straight forward guy. He's worked to save us money and get the most value out of pool. Can't thank him enough!”

“Such nice helpful sales people.”

“Friendly and prices aren't too bad. Great customer service.”

“Helpful staff. All the pool supplies you could need at fair prices. Where to park and what side of building is not clear as the sign along road is on one side of the building and you apparently park on the other. And I couldn't find any signage directing you to the correct area.”

“This is my very first time purchasing a hot tub and I decided to buy from Flohr Pools because I know they've been around since I was a kid. I was really impressed with their customer service. We got hooked up with Brian and he was very knowledgeable and helpful.

We did end up having an issue with the first model of hot tub we bought but it was most likely due to the extreme cold temperatures, not having a high enough electrical outlet, etc. They were quick to make the issue right and brought out a new model for us very quickly.

Everyone has been great to deal with and I highly recommend them to anyone looking to get a pool or hot tub.”

“My wife and I bought a hot tub from Flohr Pools right before Christmas. It was our gift to each other this year. Little did I know what a gift it would truly be. Josh was our salesman. He went above and beyond throughout the entire process. We were shown multiple models and offered a variety of financing options. Customer service didn't end there. He said give me a call if you have any questions. I was able to utilize that resource multiple times during the process of trying to figure everything out. He was patient, kind, informative, and incredibly helpful. This has turned into a gift we use almost daily. Do yourselves a favor and head into Flohr pools and ask for Josh. You'll be glad you did!”

“Josh and the team at Flohr Pools was great to work with on the purchase of our HotSpring Envoy. The purchase process was simple and Josh has been more than accommodating with answering all of our questions and concerns. Josh personally came out to the house post delivery and explained everything about the spa.

Additionally, the electrician that Flohr recommended was top notch. Greg and his crew were incredible and very accommodating.

Highly recommend Flohr Pools!”

“Josh and his team are top notch, I would recommend them to anyone looking for help with or knowledge of spa and pool related things. Thank you Flohr pools for always exceeding expectations in the line of service.”

“Zack excellent to work with”

“We had been thinking about getting a hot tub for years and finally decided to start looking into it. We visited Flohr to look at our options after a lackluster experience at another vendor. Brian, our salesperson, was very knowledgeable and patient with our many questions. He helped us understand the different options and was willing to work with us to figure out the best option for our budget. We decided on a Caldera Martinique and have been very happy with it so far. The team did a great job at delivery and installation and has been available for questions about the spa as we've been getting used to it. The spa is super comfortable and relaxing. I'm using it every night before bed.”

“Flohr Pools has been awesome to deal with, thank you Brian!!! And the pool looks amazing! Great experience!”

“All the employees of Flohr Pools we dealt with were professional and responsive. One of the best companies we have ever dealt with. Thanks!”

“Had a great experience with Flohr pools in buying a new hot springs salt water hot tub. After a short delay, the hot tub was delivered and I had great communication with the team at Flohr pools throughout. My salesperson Rowan, was simply fantastic in walking me through the setup and has been superb with communication with all of my questions. They also recommended me to a great electrician team that worked hand in hand for the electrical setup. Just a great experience as a first time hot tub buyer!”

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“Very nice people!”

“Very good customer service experience. Using the new spa twice a day. Love it.”

“Travis was extremely helpful!!!”

“Josh, Travis, Megan and Rowan are awesome. They helped me get my new pool in time for spring and are always friendly and helpful when I visit the store.”

“Great advice awesome stock fantastic people it's a shame I can't give it a six star”

“They are very professional and helpful in every aspect . I highly recommend them.”

“They always have my pool parts i need in stock and are very friendly”

“Brain is the best!!!”

“Friendly, fast, knowledgeable. They tested my water and recommended products to fix it. I'll be returning.”

“We were extremely happy with the service we got at Flohr pools in Martinsburg. Megan the sales girl was extremely nice & knowledgeable. The managers were very polite & well informed & came out with Megan to help to explain how to use a hot tub & to make sure it was set up properly. The men that delivered the hot tub were very professional & explained things well! We would highly recommend Flohr pools!”

“Travis was extremely helpful through the sale process and made it completely easy and made it stress free. Megan and rowan are helpful in the store .I would recommend coming to this pool store for your pool needs!!”

“It's a pool place”

“Man, I loved the sales man, the installation crew, and now I love my POOL!!! Thanks everybody for doing such an awesome job!!!!”

“All of the employees are incredibly helpful, and made fixing my pool a breeze. I’ll be sure to shop here in the future!”

“These guys are great! No pressure with sales, always willing to support your needs and genuinely friendly staff. If you get a chance, chat with Zach. We worked with Zach on our cleaning robot and with the purchase of a new spa. Very practical and straight forward guy. He's worked to save us money and get the most value out of pool. Can't thank him enough!”

“Great shop and people”

“I took our broken aquabot to Flohr Pools Martinsburg. Travis Knight immediately recognized the problem and had the solution. He personally worked to repair the damage. There was a minimal cost involved for a replacement part. I am totally satisfied with the professionalism of Travis. Flohr Pools is the way to go!”

“Great customer service!”

“I have been here before and have always found everyone so helpful and pleasant. This year with a shortage of many pool supplies I knew they would have what I needed and at cheaper prices!”

“We bought our pool 6 years ago from Flohr and from the beginning the experience was awesome. All the staff were friendly and helpful as well as knowledgeable. We continue to use them every year for our continuing needs such as chemical, water analysis and other item. Travis and the team are always fun and on the ball. Thanks for great service”

“Very helpful if you have problems with your pool water. Reasonable prices. Good variety of pool chemicals.”

“The employees are very knowledgeable about there pools and supplies.”

“Great Service, Great Products!”

“I came to this store to get some chemicals and everyone there ( Travis , Josh , Megan , Rowan & Hannah! ) were so helpful!!! I had a great experience!
would recommend for the future.”

“I want to take a moment to express my sincere thanks to Rowan! She's always knowledgeable, always goes the extra mile to help me with my pool needs.”

“Josh and Travis helped me with a pump motor issue and were very professional. They have turned this location around, therefore I won’t have to travel to the Hagerstown store for supplies and advice.”

“I had a problem with changing out my above ground filtering system and all i had to make was one call to Flohr Pools and the manager Josh Sherman helped me solve my problem within a matter of minutes! Great service honesty i very impressed”

“I want to take a moment to express my sincere gratitude to Josh & Travis at Flohr Pools-Martinsburg. Always knowledgeable, always go the extra mile to be sure that I get right and stay right with all my pool needs. I highly recommend these guys if you have a pool problem or just need a good pool & spa store!”

“Always stocked well, employees very helpful and knowledgeable. Prices not bad...”

“Fast, friendly, courteous service for water testing and supplies.”

“Josh was instrumental in helping solve a problem with my pool valve. I would recommend Flohr Pools Martinsburg to anyone. I greatly appreciate the time, effort, and knowledge Josh and the team displayed. Thank you.”

“Fantastic experience from start to finish. Their different teams worked through the various processes of the installation with great coordination and communication. The respected the work area and were very careful not to destroy any surrounding yards or landscaping. I highly recommend this company.”

“Everyone who works here is very nice, professional, and always has supplies available. Josh is awesome. Always knows what you need, and how to solve and fix your pool problems. Go here for all of your pool, spa, and hot tub needs and wants!!”

“Went to Flohr pools in Martinsburg WV to attempt to purchase a part for my DE above ground pool filter. I could not find this part at any other pool stores in the area nor did they even know what part I was talking about. Josh at Flohr pools in Martinsburg WV is very knowledgeable and helpful. He went above and beyond to get me the part I needed. I have not experienced that kind of customer service in a long time. His efforts to accommodate me with the part I needed was so greatly appreciated and speaks highly of his character.”

“Best pool place around, staff is very knowledgeable.”

“Always helpful & knows exactly what I need”

“We couldn’t believe how quickly and smoothly our fiberglass pool install went! It took only 2 weeks and all the crews were professional and pleasant to deal with. Can’t wait to use it this summer 😁”

“I want to give shout out to Allen, Josh, and Jimmy. They came and installed a new liner in our above ground pool. They were professional, curious and very helpful. I would recommend these guys for your pool needs”

“We purchased a Hot Springs spa from Flohr Pools and had a great experience. Randy Lohman was professional, knowledgeable, and friendly. As new hot tub owners, we've had a few follow up questions and Flohr was quick to get back to us. We highly recommend Flohr Pools and Randy in particular!”

“Brian was very helpful in getting me some general information on a new pool.”

“Came in to Flohr pools to find the perfect hot tub to fit my families needs. Travis was able to help with all my questions and helped me find the perfect fit.”

“Have owned an in the ground swimming pool for over 35 years through Fhlor Pools! Their Employees are exceptional! Products are quality! They have awesome knowledge of their products and are always willing to help you! Would use them again if I was purchasing a new pool! A very satisfied customer!”

“After 16 years of use my pool liner needed replacement. Steve did a fabulous job! I would highly recommend Flohr to replace a liner if Steve is doing the work. Steve is worth his weight in gold to Flohr Pools!”

“Josh and Travis are wonderful to deal with. It has been a pleasure doing business with Flohr pools over the past 20+ years. Thank you”

“We cant say enough about the fabulous & timely service from Flohrs. Steve and Brandon did a super professional job installing our pool liner. Couldn't have asked for nicer guys. They worked hard and got the job done in a very timely manner. A big thanks to you both.
Travis at the Store was very helpful and also Rowan, and Megan were very sweet
Sorry about your foot Rowan feel better soon! 👍”

“Just wanted to take a moment to thank Travis for helping my husband and I select a hot tub for our needs. The hot tub has help reduce the pain associated with old age. Our last hot tub from Flohr’s lasted twenty years! Travis thank you so much for your patience and time!”

“We bought our 9 person hot tub from Flohr pools, they are great to work with! Josh is the best!!! They have everything in stock we need for out hot tub and pool.”

“We recently purchased a Caldera Kauai Hot Tub from Flohr Pools in Martinsburg, WV. Travis was very helpful explaining the various models. The sale process was easy and painless. Travis then coordinated delivery and installation via a Flohr Pools team, who were very professional and placed the new hot tub exactly where we wanted on our rear concrete patio. Finally, Travis communicated with Craig of Craig's General Contracting and Electrical, who expertly connected the hot tub to our electrical panel and tested the hot tub. Despite COVID and freezing winter conditions, Flohr Pools provided awesome service and support!”

“We recently placed an order for a new pool. The staff was knowledgeable and responsive to all our questions. The family can not wait to enjoy the new pool once it is installed later this summer. Super Excited!”

“Flohr Pools and David Collier did a great job installing our pool this spring. As COVID hit us, David was in constant contact to let us know what was happening. With all the obstacles, Flohrs completed our pool in early April and we were ready for swimming season. David is a great resource to Flohr's and he still responds to me today if I have a quick question on the phone. It's great to have a point of contact for all your pool maintenance questions.”

“Dave was my salesperson and did a fantastic job to help me. My family bought a wonderful hot tub and the whole process was great.

Dave stopped over to my house twice in person to make sure I was comfortable with the chemical process.

Very, very happy with the whole experience!!”

“Had a great experience buying my first Hot Tub. David Collier is amazing! He guided me to the right product for my needs, answered my questions, trained me himself and made sure we were ready to roll when my fam got home for the socially distanced holidays.”

“I went to Flohr Pools on a wild goose chase for a part to fix my outdated pool filter. At the store, I met Tom who helped me immensely to fix my broken pool filter. Even though they did not sell the brand (the company went bankrupt), Tom still gave me all the parts numbers to find online. This was more help than I expected and ultimately his help fixed my pool filter. About a month later my old hot tub finally bit the dust and I went back to Flohr pools to see about a replacement. I met Tom again and he remembered my previous pool filter plight and helped me through the purchase and delivery of my new hot tub even going as far as giving me his personal number if I had any questions. Now I have a new hot tub and could not be happier.”

“Went in to have the water tested to see what needed to be done to get the pool ready for summer. Tom Josh and Miriah were so great with helping, suggesting what needed to be done next and very knowledgeable of their products. Have been using Pristine Blue for about 10 years and every year when I go to Flohr pools in Martinsburg they are always extremely helpful! Recommend!! Excellent customer service!”

“Recently bought 2019 limelight flair. Tom was awesome every step of the way! Answered all questions and helped us pick the hot tub that was best for us. No pressure. If you are interested in a hot tub ask for Tom.”

“We bought a spa about 8 months ago. I waited to write a review as sometimes we have stars in our eyes when we make purchases. I can confidently say Flour Pools in Hagerstown has excellent service and quality spas.

Our spa is perfect for us. Brian helped us select the right size for our needs and shared the different cleaning systems available. We got the salt and we won't go back to chlorine.
It's so nice! Brian was great, no pressure sales and service. Plus, just last week they sent a mailing with coupons for supplies. Pretty cool!”

“Brian was a great help in getting us into our new hot tub. He was very knowledgeable and helpful. It is people like Brian that keep us coming back to Flohr pools. He helped us with every thing with the hot tub and or pool. Always a great experience when I go into the Hagerstown store.”

“They are always very helpful with making sure that you have exactly what is needed. I have never needed to return an item because they make sure you have the right thing the first time. Once we bought a filter and the manufacturer didn't put a part in the box. We didn't understand what was going on, but called into Flohr Pools and they had it figured out and made it right quick.”

“Awesome place if you have any questions about a pool they can answer”

“Purchased an Envoy Hot springs hot tub from Kim at Chambersburg. Great price on a nice product.  Was able to try it out in-store first to make sure it was what I was looking for.”

“I recently purchased a Hot Springs spa from Flohr Pools. Zack was my salesperson, and I am so thankful!!!   He was extremely knowledgeable about every aspect of hot tubs and helped me decide exactly what suited my situation - from the size of the spa to water system to install.  After the spa was installed he came to my home and walked me through the entire process of running and maintaining the spa and told me to call anytime if I ever had any questions. I would HIGHLY recommend Flohr Pools, Hot Spring Hot Tubs and ESPECIALLY Zack if you are considering buying a hot tub.  Thanks Zack!!!!!!”

“We had a great experience with Flohr pools. While building a new house, we went through many changes in our decisions about building a pool;  then decided to wait on the pool and just get a hot tub. Kim helped us find the hot tub we wanted and then was very patient with us throughout the summer because it couldn't be delivered thanks to the wet summer! All the staff there has been great to work with! Thanks Flohr Pools!”

“Zach was a great help. Very knowledgeable about all the topics and questions we asked of him, pool maintenance, robot selection, chemicals and pool conversion to saltwater. Definitely recommend talking to him if you have any questions about any of your pool equipment or maintenance!”

“Zach was my salesperson, and I’m so happy with EVERYTHING! We came in to look at hot tubs not expecting to buy that day but the service and financing options are too good to pass up! Zach was over the top helpful from the start and even came out to show me how to use the hot tub! We purchased a Caldera Geneva and I always look forward to getting in it EVERYDAY! Thank you Zach and Flohr Pools for your wonderful service and making this investment an enjoyable experience!!”

“I just recently purchased a spa and Kim Heck was lucky enough to be working that day. Sadly for her, I was full of questions. I had owned a different brand spa in past years & I needed to understand the differences. She was awesome!  She giggled and was very friendly, made me feel like we were long time friends. She took the time to explain each and every concern I had.  We discussed my needs/wants in a spa & she pointed out which ones would give me the best dollar value. She was patient, very positive and made the purchase fun. She kept me informed on delivery & once set up was complete, she came out and gave me a hands on demo on my responsibilities. Kim is such a super person to work with & I would recommend her to anyone. She even followed up with a call to see if I was enjoying it!  I am highly impressed ????”

“Buying a hot tub at Flohr Pools was very painless. Kim was a huge help and answered all the questions we had about what would be best for our family. This is the 2nd hot tub we purchased from Kim (we moved so we wanted to get another). Thank you Kim for answering any questions we had in person or over the phone!”