Hot Tub FAQ’s
Frequently Asked Hot Tub Questions
Please see the categories below for our Frequently Asked Questions. Many of these questions are common themes that we hear. If you need further assistance please feel free to contact us at any time.
Do the manufacturer and the dealer make a difference?
Part of the investment process is deciding on whom to work. Far too often this is an afterthought and this can lead to disappointment in the hot tub experience.
A dealer will usually fall short if the brand they represent is not top of the line. And the number one brand will also fall short without local backup from the dealer. Look for a number one brand hot tub coupled with local support.
Most manufacturers can present a proper front end (displays/brochures/sales aids) but only the ones that do significant volume have the back end support to have dedicated parts staff and technical staff, warranty staff to really support the product post delivery. It is worthy to recognize that a manufacturer that produces 3500 to 5000 hot tubs a year will not have the support of a manufacturer the has volumes of 30,000 to 50,000. The facts show that the producers of hot tubs have been reduced by 35 percent during the last 8 years.
Good questions to ask:
- How long have they produced hot tubs?
- Are the written warranties readily available?
- Where does the ownership of the company reside?
- What is the hot tub volume?
- What do they produce verses assemble?
- How do they rank in the front end and more important the back end (digital parts charts, technical staff)?
- From the end user view the top manufacturer produces a better value (price to benefit) simply do to the economics of scale/more volume. Also the top manufacturer has a better assortment because it has the resources to do so. True innovation can only come from ones that produce significant volume.
- What innovation has come from them in the last 2 years and what is on the horizon?
- Or are they the same “me to” product?
- Call the manufacturer? What feelings do you get then you call? Ask for warranty department, the customer service department, and technical assistance.
Questions to ask when you are at your local hot tub store:
- Do they have 15 to 20 units on display?
- How many of these have water in and are in operation?
- When you talk do they know the product?
- Ask about delivery
- Ask about service.
- Do they offer after sale services?
- Do they do enough volume to be able to support you after the sale?
- How long have they been selling hot tubs and what else is the business?
- Do the verbal warranties match up to the manufacturer's warranty?
- How long have they sold the brand they sell?
- How many brands do they sell?
- Remember one with the other is a no go.
- Check them both out for hot tub happiness
What should I expect to see when I come into the shop for a hot tub at Hagerstown MD?
Our Hagerstown MD is a great location for any discerning future pool or hot tub owner. Our staff is very knowledgeable in all brands and components at the location. See the pictures below and you will notice the volume of top of the line hot tubs on display.
What should I expect to see when I come into the shop for a hot tub at Martinsburg WV?
Our Martinsburg WV is a great location for any discerning future pool or hot tub owner. Our staff is very knowledgeable in all brands and components at the location. See the pictures below and you will notice the volume of top of the line hot tubs on display.
What should I expect to see when I come into shop for hot tubs at Chambersburg PA?
Our Chambersburg is a great location for any discerning future pool or hot tub owner. Our staff is very knowledgeable in all brands and components at the location. See the pictures below and you will notice the volume of top of the line hot tubs on display.
What “cool stuff” is available on Hot Tubs?
- ACE
- Connection
- Chiller
- 22” HD Wireless TV
- Foldaway Cover Lifter
Where should I place my hot tub?
That’s a great question. Flohr Pools offers on site consultation on placement/model selection.
Here are a couple of questions we’ll ask to help you determine the optimum placement:
- Do you have overhead electric or utilities that I need to avoid?
- Where is the most convenient place for you?
- The closer to your home the more you will get out of your hot tub. Plan on using your hot tub every day so the closer the home the better
How much does a hot tub cost?
We offer many different options on hot tubs. Models and options vary and this impacts the investment. As a general statement, hot tubs range from $5000 to $20,000. We have three lines of offerings
The value line ranges from $5000 to $7800.
We also have the super value line that starts at $5000 and goes to $8500. These super value lines of hot tubs are usually purchased at our stores and self delivered. Delivery is always available on all units. The super value line (Free Flow) has a 6 months 100 percent trade in value for the hot tub towards a new Hot Spring Spa.
